Membership Details

Membership Details

Managing Your Membership

Log into your Mile High Gracie ZenPlanner account here.

Our Direct Billing/Auto-payment Membership

When you join our school, we require a 6 month recurring auto-payment* membership that you can cancel at anytime. This auto-payment membership is via our ZenPlanner software management system.
(*direct monthly billing/auto-payment: payment automatically deducted directly from your credit card or checking account)

This allows for an efficient way for the school to manage enrollments, while allowing students to easily make timely payments towards their membership.

We understand that life may present unexpected events that may impact your training, so for this reason we allow our students to temporarily hold or cancel your membership without any penalties, cancellation fees or runaround. (30 day formal notice is required for membership cancellation)

Memberships are non-transferable and cannot be shared among multiple students. Each student is required to have their own membership.


Updating Your Credit Card or payment info:

You can easily update your payment info in your account.

  1. Log into your account here.
  2. Select “Pay My Bills”
  3. Click on the payment type you initially added under “Saved Payment Accounts”
  4. Update your payment info such as card number, expiration date, security info, billing address, etc.
  5. Save your updates

Temporary Membership Hold

If you need to temporarily hold/suspend your membership due to injury, illness, travel, school, work, etc., please contact us via email to send a request.

  1. Send us an email request for a temporary hold on your membership:
    Use our Contact Form or email us directly at: milehighgracie@gmail.com
  2. Please specify the starting month and ending month for your hold. Holds are applied for the entire monthly period (30 days).

Temporary holds can only be applied to a full month* (30 day period)
You will need to request a hold on your membership prior to attending any classes for that calendar month.
If you attend one or more classes and then have to hold your membership, unfortunately, we CANNOT issue any refunds or credits once you start attending for that month period. But you can place the hold on your membership for the following month.
If you are planning on only training a few days for that month, please contact us to discuss a pro-rated drop-in rate.


Membership Cancellation

If you need to cancel your membership entirely, please email us with a formal request to cancel your membership at least 30 days prior to the date of desired cancellation and stop payment.

You will need to cancel your membership 30 days prior to your membership payment date and before attending any classes for your membership monthly period.

If you attend one or more classes and then you have to cancel your membership, unfortunately, we CANNOT issue any refunds or credits once you start attending for that month period. You can cancel your membership for the following month.

How to cancel your membership:

  1. Send us an email request for a membership cancellation 30 days prior to desired cancellation date:
    Use our Contact Form or email us directly at: milehighgracie@gmail.com
  2. Please provide the date you want the cancellation to be effective – date must be prior to your monthly payment date in order to avoid charges for that next month period.
  3. We also request a reason for any cancellation, so that we can apply any feedback to help improving our school or students’ needs.

Once we receive your request, your account should be updated within 48-72 hours.

Note: You are responsible for communicating to us via email or speaking directly with the school administrator to cancel your membership 30 days prior to cancellation date. If you do not provide q formal request via email or in-person then your account will automatically renew and will continue to be charged. We can only provide refunds for transactions less than 15 days or store credit for transactions that are more than 15 days. See Refund & Account Credit Policy below.


Refund & Account Credit Policy

If you have a payment concern, then please contact us and provide us with a detailed message regarding your issue. We will always try to work with you in order to provide a reasonable solution for your scenario.

  • If a refund request is made within 15 days of the transaction date, the refund amount or pro-rated amount will be refunded back to your payment method.
  • If a refund requests is made beyond 15 days of the transaction date, the refund amount or pro-rated amount will be provided as a MHGJJ account credit only.
  • You can also contact us directly with a request on our contact page.

    Please note: If any payment refund is due, most refunds take approximately 2-4 days, on business days (M-F) to return to your account after processing the refund. Mile High Gracie Jiu Jitsu has up to 15 days from date of refund agreement to process your refund or credit. Holidays and weekends may effect transaction time. We are willing to work with our clients to devise a reasonable solution under certain circumstances.